An AI-Native Organization is Flatter-And More Human…
Start with the question most leaders get backwards. What is middle management actually for? For decades, the answer was information. Managers relayed it up, pushed it down, and coordinated across. That was the job. AI now does much of that relay work. So the layers built to move information have less to move. This is […]
Re-Engineering Roles Starts with Strategy, Not Software
Most companies are making the AI decision backward. They buy the agents and the applications, push them onto existing roles, and hope the strategic outcomes follow. That is the inversion. It lets the tool write the strategy. And it is exactly why the returns keep not showing up. The right order runs the other way. […]
Teams that Win when Markets Don’t
Two companies get the same news on the same morning. A supplier fails. A rate moves. Then a competitor ships something nobody expected. One company reads the shift and acts inside it. The other waits, studies, and adjusts after the moment closes. So the market punishes one and rewards the other. Same shock. Same information. […]
What the Market Reveals About Transformation Readiness in Your Business
Most leaders I talk to hold two things at once. A real, long-term conviction that AI will reshape how their business works — and a board, this quarter, asking what the return on it has been. Those two timelines are at war. The gap between them is where most AI strategy quietly goes wrong, and […]
The Technology Lean Out-Getting It Right the First Time
This week, Sam Altman publicly said he was “delighted to be wrong” about the AI jobs apocalypse he predicted. The entry-level wipeout he forecast has not materialized. For two years, his timeline anchored boardroom planning. Now, the most authoritative voice on AI labor displacement has openly walked it back. Two days earlier, Nvidia’s Jensen Huang […]
Transformation Management is the New Change Management and It’s Important You Know the Difference
Most organizations failing at AI transformation have excellent change management. That’s exactly the problem. They’re pointing a solid discipline at the wrong challenge — and the gap between what change management was built to do and what transformation management actually requires is where most of the value loss is happening right now. Change management was […]
The Price Just Went Up on Humanity
The Price Just Went Up on Humanity
AI didn’t devalue human contribution. It repriced it.
In February, markets repriced Intuit, Thomson Reuters, Raymond James, and CBRE — not on bad earnings, but on a harder question: is the informational layer still a defensible moat? The answer, increasingly, is no.
But here’s what the panic sellers missed. When the commodity layer collapses — the research, the modeling, the deliverables — the layer above it becomes more valuable. Not less.
McKinsey now runs 25,000 AI agents alongside 40,000 human employees. Their CEO calls it “moving up the stack.” Client-facing roles up 25%. Non-client-facing roles down 25%. They’re not replacing judgment. They’re freeing it.
This is the capstone of a month-long argument. The conclusion is simpler than I expected — and more urgent than most firms are treating it.
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Your Clients are Using AI Before They Call You
Something is changing in the first five minutes of every client conversation — and most services firms haven’t named it yet. Your clients are arriving prepared in a way they never have before. Not because they hired a consultant or read more. Because they opened ChatGPT the night before your meeting. And in professional services […]
The Experience Crisis No One’s Talking About (Yet)
The word “apprenticeship” comes from Renaissance-era Latin — “someone learning.” Guilds formalized what humans had always known: mastery isn’t taught. It’s built through reps. Through doing the work badly enough times that you start to feel when it’s right.
That concept hasn’t changed in 600 years. But the reps just disappeared.
AI is absorbing the exact cognitive labor that builds expertise — the research, the drafting, the messy first models. And most organizations are celebrating the efficiency gains without asking the question that actually matters: if AI handles the reps, how do your people develop judgment?
My doctoral research on leadership resilience keeps returning to the same finding: resilience isn’t a personality trait. It’s a capacity built through accumulated experience with hard things. Take away the hard things and you don’t just lose productivity depth — you lose the mechanism that creates resilient leaders.
This is what I’m calling the experience crisis. And almost nobody is talking about it.
When Judgment Becomes the Product: AI’s Inflection Point for Services Businesses
Between February 23 and March 1, 2026, markets didn’t just correct tech stocks — they repriced defensibility across services businesses. Intuit, Thomson Reuters, Duolingo, Raymond James, and CBRE all took double-digit hits as investors questioned whether firms built on structured expertise can survive AI compression. This isn’t a technology problem. It’s an operating model question — and services leaders who understand the difference between AI-integrated and AI-native will determine which firms get priced for disruption and which get priced for advantage.